After reading that article my mind wondered on to a few points:
Regarding this point software systems do not solve the problems; good processes and work procedures can solve problems as well as many other activities. However software systems are merely tools that document the process and the results from that process, or other activities, being done. They can help us in many ways, for example to analyse problems, but in the end they are “just” tools that we use to try and be better at what we do.
Point 2: A bad manager without a system will be more efficient at being a worse manager with a system.
Point 3: A good manager without a system will be more efficient at being a better manager with a system.
Regarding points 2 and 3: A software system can only make a process being managed more efficiently. This can of course be both negative and positive. The process can be more efficient at being bad and more efficient at being good!
Point 4: Define your processes first and then choose the system that suits them best. Be careful not to tailor the solution too much. Tailoring the software solution can be extremely expensive and hard to maintain.
For example let’s compare to a car: you can take a car that almost suits your needs and modify it to almost perfectly suit your needs.
This car here above for example (my super jeep) has taken me everywhere I want to go in the past 4 years. There it is on top of a mountain in the middle of the Icelandic winter. I drive it on top of the snow and even glaciers, while in summers I drive on bad trails just about anywhere I want.
The same applies for a good software solution. If it is fundamentally good for your needs then it can probably be tweaked here and there to perfectly suit your needs. There are many great CMMS and EAM software solutions out there. You can also adapt them to your specific needs, but in the end it all falls down to how good your maintenance & reliability processes are and how well they can be executed.
Even with excellent software systems, great knowledge and skilled people, you can not get more efficient or productive than what the processes allow them to be.